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LucrativeIt Support Ticket Plus

LucrativeIt Support Ticket Plus

Автору lucrativeit
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LucrativeIt Support Ticket Plus is a production-ready WordPress plugin for managing customer support requests from creation through resolution.

Explore the demo:

Features

  • Auto-generated ticket numbers with SLA tracking
  • Seven status states and four priority levels
  • Department-based auto-assignment with round-robin load balancing
  • Public replies and internal notes
  • Secure file attachments
  • In-app notifications
  • Permission management built on your existing WordPress roles (no extra roles created)
  • User and department management
  • SMTP email configuration
  • 11 customizable email notification templates
  • Public knowledge base
  • Reports dashboard

Optional Pro add-on

A separate plugin (not required) adds an email-to-ticket webhook, Gmail inbound polling, AI reply suggestions, and Google login, Email notification branding.

Author: LucrativeIt.com (zahiislink@gmail.com)

Скриншоттор

General settings — App Name, Ticket Prefix, Admin Notification Email, and attachment limits.
General settings — App Name, Ticket Prefix, Admin Notification Email, and attachment limits.
Departments — create teams and enable round-robin auto-assign.
Departments — create teams and enable round-robin auto-assign.
Auth settings — enable front-end registration.
Auth settings — enable front-end registration.
SMTP settings — configure outbound mail delivery.
SMTP settings — configure outbound mail delivery.
Customer dashboard — overview of a customer's tickets and quick actions.
Customer dashboard — overview of a customer’s tickets and quick actions.
Create New Ticket (customer view) — subject, department, priority, description, attachments.
Create New Ticket (customer view) — subject, department, priority, description, attachments.
My Tickets — a customer's ticket list.
My Tickets — a customer’s ticket list.
Create ticket (staff/admin portal view).
Create ticket (staff/admin portal view).
Admin dashboard — volume, open queue, and SLA breaches.
Admin dashboard — volume, open queue, and SLA breaches.
Notifications — in-app alerts with unread badges.
Notifications — in-app alerts with unread badges.
Reports — SLA compliance, volume trends, agent performance.
Reports — SLA compliance, volume trends, agent performance.
Knowledge Base — customer-facing self-service articles.
Knowledge Base — customer-facing self-service articles.
Pro: Email Ticketing settings.
Pro: Email Ticketing settings.
Pro: Gmail Inbound settings.
Pro: Gmail Inbound settings.
Pro: AI reply suggestions settings.
Pro: AI reply suggestions settings.
Pro: Email Branding.
Pro: Email Branding.
Pro: Email Template.
Pro: Email Template.
Pro: Generate Ai reply.
Pro: Generate Ai reply.

Орнотуу

Requirements

  • WordPress 6.2+
  • PHP 8.2+

Step-by-step install

  1. Upload the plugin folder to wp-content/plugins/lucrativeit-support-ticket-plus/, or install the ZIP from Plugins Add New Upload Plugin.
  2. Go to Plugins in WordPress admin and click Activate on LucrativeIt Support Ticket Plus.
  3. On activation, the plugin creates a Support Portal page with the shortcode [lucrativeit_support_portal].
  4. Open Pages All Pages, find Support Portal, and click View. Add that page to your menu under Appearance Menus so customers can find it.
  5. Configure the basics under Support Ticket Plus Settings (App Name, Ticket Prefix, Admin Notification Email, Max Attachment Size, Admin Ticket Options).
  6. Create departments under Support Ticket Plus Departments so tickets can be routed correctly. Enable Auto-assign for round-robin distribution among agents in that department.
  7. (Optional) Grant staff permissions under Support Ticket Plus Roles. Every logged-in user is a customer by default. Grant the Tickets permission to a WordPress role (for example Editor) to make those users support agents.

Manual portal page (if needed)

If the Support Portal page was deleted:

  1. Pages Add New
  2. Add the shortcode [lucrativeit_support_portal]
  3. Publish and link it from your menu

Knowledge base only (optional): [lucrativeit_knowledge_base]

Enable registration

Customers need an account to open tickets. Registration is controlled in two places — both must allow sign-ups.

A. WordPress membership (required)

  1. Go to Settings General (WordPress core settings, not the plugin).
  2. Enable Membership Anyone can register.
  3. Save changes.

B. Plugin Auth setting

  1. Go to Support Ticket Plus Settings Auth.
  2. Set Allow Registration to Yes.
  3. Click Save Changes.

New accounts receive the Subscriber role and can create and view only their own tickets. Login details are emailed after registration (SMTP must be configured for reliable delivery).

Why SMTP and how to configure it

WordPress’s default mail() function often fails on shared hosting or lands in spam. Support Ticket Plus sends email for registration confirmation, new ticket alerts, reply notifications, and status/assignment updates. SMTP uses your mail provider’s authenticated server so messages are delivered reliably.

  1. Go to Support Ticket Plus Settings SMTP.
  2. Fill in the fields from your mail provider (Gmail, Microsoft 365, cPanel, SendGrid, etc.): SMTP Host, Port (465 SSL or 587 TLS), Username, Password (prefer app passwords for Gmail), From Email, From Name, Encryption.
  3. Click Save Changes.

FAQ.KG

How do I make someone a support agent?

Go to Support Ticket Plus Roles and grant the Tickets permission to the WordPress role that user has (for example, Editor). Alternatively, change the user’s WordPress role to one that already has the Tickets permission. There is no separate “support role” to assign.

Will users who register on the front end be able to see other people’s tickets?

No. Front-end registrants get the Subscriber role, which is not granted the staff Tickets permission, so they are customers who can only create and view their own tickets and use their dashboard. To turn a user into staff, grant the Tickets permission to their WordPress role on Support Ticket Plus Roles (or move them to a role that has it).

How do I show the support portal on my site?

Add the [lucrativeit_support_portal] shortcode to any WordPress page. On activation, a Support Portal page is created for you.

What is the email webhook URL?

Install the optional Lucrative Support Ticket Pro add-on, then go to Support Ticket Plus Settings Email Ticketing. The REST endpoint and webhook secret are shown there.

Does Gmail inbound require a cron job?

With the Pro add-on, WP-Cron polls Gmail every minute by default. For production, set a real server cron hitting wp-cron.php.

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Contributors & Developers

“LucrativeIt Support Ticket Plus” is open source software. The following people have contributed to this plugin.

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Translate “LucrativeIt Support Ticket Plus” into your language.

Interested in development?

Browse the code, check out the SVN repository, or subscribe to the development log by RSS.

Өзгөртүүлөр

1.1.9

  • Added Premium Upgrade admin page with Pro feature highlights and upgrade link.

1.1.8

  • Added option for customers to change ticket status.
  • Updated readme.txt.

1.1.7

  • Initial update

1.1.6

  • Security: removed the in-plugin user create/edit/delete handlers entirely; account lifecycle is delegated to WordPress core (Users screen) so create_users, promote_users, and edit_users checks always apply.
  • Security: assign_role() no longer modifies WordPress core roles and only accepts known plugin role slugs stored in user meta.
  • Security: the Roles & Permissions screen and permission map updates now require manage_options.

1.1.5

  • Security: fixed a privilege-escalation risk and hardened account/role handling — the plugin assigns permissions to existing WordPress roles instead of creating or granting core roles.
  • Added front-end AJAX login and registration on the support portal (modal), so customers no longer go to the WordPress admin to sign in.

1.1.4

  • Maintenance release: minor bug fixes and stability improvements.
  • Verified compatibility with the latest WordPress release.

1.1.3

  • Renamed plugin to LucrativeIt Support Ticket Plus.
  • Changed the support portal permalink to lucrativeit-support-ticket-plus (page slug and pretty-URL rewrite base).
  • Resolved Plugin Check errors: all custom-table queries now use $wpdb->prepare() with %i identifier placeholders, output escaping, and translators comments.
  • Removed the discouraged manual load_plugin_textdomain() call (translations load automatically).
  • Bumped minimum WordPress to 6.2 (required for the %i placeholder) and tested up to WordPress 7.0.

1.1.2

  • Renamed plugin to LucrativeIt Help Desk and Ticket Manager (slug: lucrativeit-help-desk-ticket-manager).
  • Email template customization fully enabled in the free plugin.
  • Removed trialware / Pro upsell locks from core functionality.
  • Front-end attribution is now opt-in via Settings.
  • Attachment downloads now require a nonce.
  • Tested up to WordPress 6.9.

1.1.1

  • Internal note visibility fixes, ticket URL fixes, attachment display, Pro feature split.

1.0.0

  • Initial release.

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