WP Gravity Forms FreshDesk Plugin


This Plugin sends Gravity Form entries into FreshDesk. You can create a Ticket or Contact in FreshDesk from Gravity Forms entry. Learn more at crmperks.com

Need FreshDesk Plugin for Woocommerce or Contact Form 7 ?

Connect FreshDesk

You can connect FreshDesk account to any Form by simply entering FreshDesk API key.

Mapping Ticket Fields

You can easily map Gravity Forms entry fields to any FreshDesk Ticket fields. You can also map custom FreshDesk fields.

Primary Key

Instead of creating new Object(Ticket or Customer) in FresDesk, you can update old object by setting Primary Key field.

Error Reporting

If there is an error while sending form data to Freshdesk, an email containing the error details will be sent to the specified email address.

CRM Logs

Plugin saves a detailed log of each entry sent (or not sent) to Freshdesk. You can easily resend an entry to Freshdesk.

Export Logs

You can easily export Freshdesk Logs as a CSV file for bookkeeping, and accounting purposes.

Full Synchronization

All local entries are fully synchronized with Freshdesk entries. If you update/delete/restore a form entry in Gravity Forms that entry will be updated/deleted/restored in the Freshdesk.

Filter Entries

By default all entries are sent to the Freshdesk, but you can setup rules to limit the entries sent to Freshdesk.

Ticket Notes

You can send one to many fields as a Ticket Note in Freshdesk.

Task Status and Priority

You can choose ticket status and priority for new Tickets in Freshdesk.

Premium Version.

Gravity Forms FreshDesk Plugin has a Premium version which comes with several additional benefits. Upgrade to Pro version

  • Create Contacts and Companies.
  • Ticket tag field.
  • Ticket attachment field.
  • Custom fields field.
  • Phone Number field.
  • Lookup customer’s email using email lookup apis. We support all good email lookup apis.
  • 20+ premium addons

Upgrade to Pro version

Premium Addons

We have 20+ premium addons and new ones being added regularly, it’s likely we have everything you’ll ever need.View All Add-ons

Want to send data to other crm
We have Premium Extensions for 20+ CRMs.View All CRM Extensions


  • Connect Multiple FreshDesk Accounts.
  • Map FreshDesk Fields to Gravity Forms fields.
  • Create New Entry in FreshDesk or Update Old Entry searched By Primary key.
  • Filter Entries.
  • Entries Sent to FreshDesk.


Where can I get support?

Our team provides free support at https://www.crmperks.com/contact-us/.


Сентябрь 11, 2023-ж.
Solid plugin that does what it’s supposed to. Samer has offered great support and graciously received feedback. Props to him for being receptive to making changes to improve the plugin!
Ноябрь 28, 2022-ж.
This plugin provides ultimate flexibility in offering the best customer service experience possible. It does the job! We’ve used it on several sites and relayed tens of thousands of submissions to Freshdesk without error.
Сентябрь 29, 2022-ж.
Plugin is easy to use and its highly configurable with Freshdesk. Need to mention also the great support team that offered a quick solution for the missing feature.
Read all 18 reviews

Contributors & Developers

“WP Gravity Forms FreshDesk Plugin” is open source software. The following people have contributed to this plugin.




  • added “more form submission events” feature.


  • fixed “API key deleted” issue.


  • fixed “debug xss” issue.


  • fixed “company object”.


  • fixed “map field options to gravity field” issue.


  • fixed “form checkbox field to freshdesk text field”.


  • added new line and html support in ticket.


  • fixed all_fields html table.


  • fixed attachments field.


  • added Companies support.


  • options selectbox added in fields settings.


  • removed addons page.
  • fixed custom fields.


  • 500 error on submitting a form fixed https://wordpress.org/support/topic/not-working-error-500/.


  • Initial release.