Security hardening release: account creation\/editing is now fully delegated to WordPress core capability checks. Update recommended for all sites.<\/p>"},"ratings":[],"assets_icons":{"icon-128x128.png":{"filename":"icon-128x128.png","revision":3595454,"resolution":"128x128","location":"assets","locale":"","width":128,"height":128},"icon-256x256.png":{"filename":"icon-256x256.png","revision":3595454,"resolution":"256x256","location":"assets","locale":"","width":256,"height":256}},"assets_banners":{"banner-1544x500.png":{"filename":"banner-1544x500.png","revision":3595454,"resolution":"1544x500","location":"assets","locale":"","width":1544,"height":499},"banner-772x250.png":{"filename":"banner-772x250.png","revision":3595454,"resolution":"772x250","location":"assets","locale":"","width":772,"height":250}},"assets_blueprints":{},"all_blocks":[],"tagged_versions":["1.1.6","1.1.7","1.1.8","1.1.9"],"block_files":[],"assets_screenshots":{"screenshot-1.png":{"filename":"screenshot-1.png","revision":3597039,"resolution":"1","location":"assets","locale":"","width":1024,"height":781},"screenshot-10.png":{"filename":"screenshot-10.png","revision":3597044,"resolution":"10","location":"assets","locale":"","width":1024,"height":517},"screenshot-11.png":{"filename":"screenshot-11.png","revision":3597044,"resolution":"11","location":"assets","locale":"","width":1024,"height":390},"screenshot-12.png":{"filename":"screenshot-12.png","revision":3597044,"resolution":"12","location":"assets","locale":"","width":1024,"height":406},"screenshot-13.png":{"filename":"screenshot-13.png","revision":3597044,"resolution":"13","location":"assets","locale":"","width":1024,"height":390},"screenshot-14.png":{"filename":"screenshot-14.png","revision":3597044,"resolution":"14","location":"assets","locale":"","width":1024,"height":447},"screenshot-15.png":{"filename":"screenshot-15.png","revision":3597044,"resolution":"15","location":"assets","locale":"","width":1024,"height":665},"screenshot-16.png":{"filename":"screenshot-16.png","revision":3597044,"resolution":"16","location":"assets","locale":"","width":1024,"height":625},"screenshot-17.png":{"filename":"screenshot-17.png","revision":3597044,"resolution":"17","location":"assets","locale":"","width":1024,"height":698},"screenshot-18.png":{"filename":"screenshot-18.png","revision":3597044,"resolution":"18","location":"assets","locale":"","width":1024,"height":700},"screenshot-19.png":{"filename":"screenshot-19.png","revision":3597044,"resolution":"19","location":"assets","locale":"","width":1611,"height":652},"screenshot-2.png":{"filename":"screenshot-2.png","revision":3597039,"resolution":"2","location":"assets","locale":"","width":1024,"height":400},"screenshot-3.png":{"filename":"screenshot-3.png","revision":3597039,"resolution":"3","location":"assets","locale":"","width":839,"height":324},"screenshot-4.png":{"filename":"screenshot-4.png","revision":3595454,"resolution":"4","location":"assets","locale":"","width":976,"height":838},"screenshot-5.png":{"filename":"screenshot-5.png","revision":3597039,"resolution":"5","location":"assets","locale":"","width":1024,"height":418},"screenshot-6.png":{"filename":"screenshot-6.png","revision":3597039,"resolution":"6","location":"assets","locale":"","width":1024,"height":475},"screenshot-7.png":{"filename":"screenshot-7.png","revision":3597044,"resolution":"7","location":"assets","locale":"","width":1024,"height":425},"screenshot-8.png":{"filename":"screenshot-8.png","revision":3597044,"resolution":"8","location":"assets","locale":"","width":1017,"height":745}},"screenshots":{"1":"General settings \u2014 App Name, Ticket Prefix, Admin Notification Email, and attachment limits.","2":"Departments \u2014 create teams and enable round-robin auto-assign.","3":"Auth settings \u2014 enable front-end registration.","4":"SMTP settings \u2014 configure outbound mail delivery.","5":"Customer dashboard \u2014 overview of a customer's tickets and quick actions.","6":"Create New Ticket (customer view) \u2014 subject, department, priority, description, attachments.","7":"My Tickets \u2014 a customer's ticket list.","8":"Create ticket (staff\/admin portal view).","9":"Ticket list (staff view) \u2014 filter by status, priority, department, and agent.","10":"Admin dashboard \u2014 volume, open queue, and SLA breaches.","11":"Notifications \u2014 in-app alerts with unread badges.","12":"Reports \u2014 SLA compliance, volume trends, agent performance.","13":"Knowledge Base \u2014 customer-facing self-service articles.","14":"Pro: Email Ticketing settings.","15":"Pro: Gmail Inbound settings.","16":"Pro: AI reply suggestions settings.","17":"Pro: Email Branding.","18":"Pro: Email Template.","19":"Pro: Generate Ai reply."}},"plugin_section":[],"plugin_tags":[2369,4049,14090,1104,4771],"plugin_category":[47,58],"plugin_contributors":[270028],"plugin_business_model":[],"class_list":["post-330304","plugin","type-plugin","status-publish","hentry","plugin_tags-customer-support","plugin_tags-helpdesk","plugin_tags-knowledge-base","plugin_tags-support","plugin_tags-tickets","plugin_category-education-and-support","plugin_category-user-management","plugin_contributors-lucrativeit","plugin_committers-lucrativeit"],"banners":{"banner":"https:\/\/ps.w.org\/lucrativeit-support-ticket-plus\/assets\/banner-772x250.png?rev=3595454","banner_2x":"https:\/\/ps.w.org\/lucrativeit-support-ticket-plus\/assets\/banner-1544x500.png?rev=3595454","banner_rtl":false,"banner_2x_rtl":false},"icons":{"svg":false,"icon":"https:\/\/ps.w.org\/lucrativeit-support-ticket-plus\/assets\/icon-128x128.png?rev=3595454","icon_2x":"https:\/\/ps.w.org\/lucrativeit-support-ticket-plus\/assets\/icon-256x256.png?rev=3595454","generated":false},"screenshots":[{"src":"https:\/\/ps.w.org\/lucrativeit-support-ticket-plus\/assets\/screenshot-1.png?rev=3597039","caption":"General settings \u2014 App Name, Ticket Prefix, Admin Notification Email, and attachment limits."},{"src":"https:\/\/ps.w.org\/lucrativeit-support-ticket-plus\/assets\/screenshot-2.png?rev=3597039","caption":"Departments \u2014 create teams and enable round-robin auto-assign."},{"src":"https:\/\/ps.w.org\/lucrativeit-support-ticket-plus\/assets\/screenshot-3.png?rev=3597039","caption":"Auth settings \u2014 enable front-end registration."},{"src":"https:\/\/ps.w.org\/lucrativeit-support-ticket-plus\/assets\/screenshot-4.png?rev=3595454","caption":"SMTP settings \u2014 configure outbound mail delivery."},{"src":"https:\/\/ps.w.org\/lucrativeit-support-ticket-plus\/assets\/screenshot-5.png?rev=3597039","caption":"Customer dashboard \u2014 overview of a customer's tickets and quick actions."},{"src":"https:\/\/ps.w.org\/lucrativeit-support-ticket-plus\/assets\/screenshot-6.png?rev=3597039","caption":"Create New Ticket (customer view) \u2014 subject, department, priority, description, attachments."},{"src":"https:\/\/ps.w.org\/lucrativeit-support-ticket-plus\/assets\/screenshot-7.png?rev=3597044","caption":"My Tickets \u2014 a customer's ticket list."},{"src":"https:\/\/ps.w.org\/lucrativeit-support-ticket-plus\/assets\/screenshot-8.png?rev=3597044","caption":"Create ticket (staff\/admin portal view)."},{"src":"https:\/\/ps.w.org\/lucrativeit-support-ticket-plus\/assets\/screenshot-10.png?rev=3597044","caption":"Admin dashboard \u2014 volume, open queue, and SLA breaches."},{"src":"https:\/\/ps.w.org\/lucrativeit-support-ticket-plus\/assets\/screenshot-11.png?rev=3597044","caption":"Notifications \u2014 in-app alerts with unread badges."},{"src":"https:\/\/ps.w.org\/lucrativeit-support-ticket-plus\/assets\/screenshot-12.png?rev=3597044","caption":"Reports \u2014 SLA compliance, volume trends, agent performance."},{"src":"https:\/\/ps.w.org\/lucrativeit-support-ticket-plus\/assets\/screenshot-13.png?rev=3597044","caption":"Knowledge Base \u2014 customer-facing self-service articles."},{"src":"https:\/\/ps.w.org\/lucrativeit-support-ticket-plus\/assets\/screenshot-14.png?rev=3597044","caption":"Pro: Email Ticketing settings."},{"src":"https:\/\/ps.w.org\/lucrativeit-support-ticket-plus\/assets\/screenshot-15.png?rev=3597044","caption":"Pro: Gmail Inbound settings."},{"src":"https:\/\/ps.w.org\/lucrativeit-support-ticket-plus\/assets\/screenshot-16.png?rev=3597044","caption":"Pro: AI reply suggestions settings."},{"src":"https:\/\/ps.w.org\/lucrativeit-support-ticket-plus\/assets\/screenshot-17.png?rev=3597044","caption":"Pro: Email Branding."},{"src":"https:\/\/ps.w.org\/lucrativeit-support-ticket-plus\/assets\/screenshot-18.png?rev=3597044","caption":"Pro: Email Template."},{"src":"https:\/\/ps.w.org\/lucrativeit-support-ticket-plus\/assets\/screenshot-19.png?rev=3597044","caption":"Pro: Generate Ai reply."}],"raw_content":"\n
LucrativeIt Support Ticket Plus is a production-ready WordPress plugin for managing customer support requests from creation through resolution.<\/p>\n\n
Explore the demo:<\/strong><\/p>\n\n A separate plugin (not required) adds an email-to-ticket webhook, Gmail inbound polling, AI reply suggestions, and Google login, Email notification branding.<\/p>\n\n Author:<\/strong> LucrativeIt.com (zahiislink@gmail.com)<\/p>\n\n\n If the Support Portal page was deleted:<\/p>\n\n Knowledge base only (optional): Customers need an account to open tickets. Registration is controlled in two places \u2014 both must allow sign-ups.<\/p>\n\n A. WordPress membership (required)<\/strong><\/p>\n\n B. Plugin Auth setting<\/strong><\/p>\n\n New accounts receive the Subscriber role and can create and view only their own tickets. Login details are emailed after registration (SMTP must be configured for reliable delivery).<\/p>\n\n WordPress's default mail() function often fails on shared hosting or lands in spam. Support Ticket Plus sends email for registration confirmation, new ticket alerts, reply notifications, and status\/assignment updates. SMTP uses your mail provider's authenticated server so messages are delivered reliably.<\/p>\n\n Go to Support Ticket Plus \u2192 Roles and grant the Tickets permission to the WordPress role that user has (for example, Editor). Alternatively, change the user's WordPress role to one that already has the Tickets permission. There is no separate \"support role\" to assign.<\/p><\/dd>\n No. Front-end registrants get the Subscriber role, which is not granted the staff Tickets permission, so they are customers who can only create and view their own tickets and use their dashboard. To turn a user into staff, grant the Tickets permission to their WordPress role on Support Ticket Plus \u2192 Roles (or move them to a role that has it).<\/p><\/dd>\n Add the Install the optional Lucrative Support Ticket Pro add-on, then go to Support Ticket Plus \u2192 Settings \u2192 Email Ticketing. The REST endpoint and webhook secret are shown there.<\/p><\/dd>\n With the Pro add-on, WP-Cron polls Gmail every minute by default. For production, set a real server cron hitting wp-cron.php.<\/p><\/dd>\n\n<\/dl>\n\n\n\n
Features<\/h4>\n\n
\n
Optional Pro add-on<\/h4>\n\n
Requirements<\/h4>\n\n
\n
Step-by-step install<\/h4>\n\n
\n
wp-content\/plugins\/lucrativeit-support-ticket-plus\/<\/code>, or install the ZIP from Plugins \u2192 Add New \u2192 Upload Plugin.<\/li>\n[lucrativeit_support_portal]<\/code>.<\/li>\nManual portal page (if needed)<\/h4>\n\n
\n
[lucrativeit_support_portal]<\/code><\/li>\n[lucrativeit_knowledge_base]<\/code><\/p>\n\nEnable registration<\/h4>\n\n
\n
\n
Why SMTP and how to configure it<\/h4>\n\n
\n
\n
How do I make someone a support agent?<\/h3><\/dt>\n
Will users who register on the front end be able to see other people's tickets?<\/h3><\/dt>\n
How do I show the support portal on my site?<\/h3><\/dt>\n
[lucrativeit_support_portal]<\/code> shortcode to any WordPress page. On activation, a Support Portal page is created for you.<\/p><\/dd>\nWhat is the email webhook URL?<\/h3><\/dt>\n
Does Gmail inbound require a cron job?<\/h3><\/dt>\n
1.1.9<\/h4>\n\n
\n
1.1.8<\/h4>\n\n
\n
1.1.7<\/h4>\n\n
\n
1.1.6<\/h4>\n\n
\n
1.1.5<\/h4>\n\n
\n
1.1.4<\/h4>\n\n
\n
1.1.3<\/h4>\n\n
\n
1.1.2<\/h4>\n\n
\n
1.1.1<\/h4>\n\n
\n
1.0.0<\/h4>\n\n
\n