Customers can stop the review requests themselves. Every request carries an unsubscribe link, so Gmail and Outlook show their own Unsubscribe button on it. Pressing it stops that address getting requests. Anything to do with an order still goes out. No change to collecting or publishing replies.<\/p>","4.1.2":"
Setting a site up is one screen and one press. The button that asks us for an account is on the VerifiedReply home page as well as on Settings, behind a box agreeing to the terms of service and the privacy statement. When we send an enrolment code your site now accepts it by itself, so there is no Confirm to press and the setup list is four steps instead of five. If the site cannot reach us, Settings offers Try again. No change to sending requests, collecting replies or publishing them.<\/p>","4.1.0":"
Customers' photographs. A picture sent with a reply can be published on the review, and taken down again from the review's own screen. Nothing is published unless you tick it. To do that your site asks us for the picture when it shows you one and when it publishes one, which is a request it did not make before. One fix reaches every reply, pictures or not: an invisible character or blank space at the start of a message no longer ends up at the front of the published review. No change to which replies are collected, when, or who decides what gets published.<\/p>","4.0.1":"
Asking us for an account is now a button on the settings screen, under Connect this site. It used to be automatic and it did not work for a shop without an account, which is every shop that needed it. Install this if you have been waiting to hear from us. No change to sending requests or publishing reviews.<\/p>","4.0.0":"
Every reply a customer sends is now emailed to you as it arrives, so a review is not waiting on somebody opening the Replies screen. Turn it off in Settings, under Collection. No change to how requests are sent or how reviews are published.<\/p>","3.11.2":"
A shop on a plan is now told when the service is holding replies it has not received yet. No change to collecting, sending or publishing.<\/p>","3.11.0":"
A review containing an angle bracket reads as a match again on the verification page. Records already written are unchanged.<\/p>","3.10.0":"
Update for this one. A customer's reply could put working markup on your product page, an account able to write posts could publish a review request template, and an offered enrolment was accepted with nobody at your end involved. All three are fixed.<\/p>","3.2.1":"
Fixes a review with no star rating being given one star when it was next edited.<\/p>"},"ratings":[],"assets_icons":{"icon-128x128.png":{"filename":"icon-128x128.png","revision":3702747,"resolution":"128x128","location":"assets","locale":"","width":128,"height":128},"icon-256x256.png":{"filename":"icon-256x256.png","revision":3702747,"resolution":"256x256","location":"assets","locale":"","width":256,"height":256},"icon.svg":{"filename":"icon.svg","revision":3703371,"resolution":false,"location":"assets","locale":false}},"assets_banners":{"banner-1544x500.png":{"filename":"banner-1544x500.png","revision":3702775,"resolution":"1544x500","location":"assets","locale":"","width":1544,"height":500},"banner-772x250.png":{"filename":"banner-772x250.png","revision":3702775,"resolution":"772x250","location":"assets","locale":"","width":772,"height":250}},"assets_blueprints":{},"all_blocks":[],"tagged_versions":["4.0.0","4.0.1","4.1.2","4.1.3","4.2.0","4.3.0","4.3.1","4.3.2","4.4.0","4.4.1","4.5.0","4.5.1","4.5.2","4.5.3"],"block_files":[],"assets_screenshots":{"screenshot-1.jpg":{"filename":"screenshot-1.jpg","revision":3702747,"resolution":"1","location":"assets","locale":"","width":1412,"height":840},"screenshot-10.jpg":{"filename":"screenshot-10.jpg","revision":3702747,"resolution":"10","location":"assets","locale":"","width":1456,"height":838},"screenshot-2.jpg":{"filename":"screenshot-2.jpg","revision":3702747,"resolution":"2","location":"assets","locale":"","width":1412,"height":840},"screenshot-3.jpg":{"filename":"screenshot-3.jpg","revision":3702747,"resolution":"3","location":"assets","locale":"","width":1412,"height":840},"screenshot-4.jpg":{"filename":"screenshot-4.jpg","revision":3702747,"resolution":"4","location":"assets","locale":"","width":1412,"height":840},"screenshot-5.jpg":{"filename":"screenshot-5.jpg","revision":3702747,"resolution":"5","location":"assets","locale":"","width":1412,"height":840},"screenshot-6.jpg":{"filename":"screenshot-6.jpg","revision":3702747,"resolution":"6","location":"assets","locale":"","width":1412,"height":840},"screenshot-7.jpg":{"filename":"screenshot-7.jpg","revision":3702747,"resolution":"7","location":"assets","locale":"","width":1412,"height":840},"screenshot-8.jpg":{"filename":"screenshot-8.jpg","revision":3702747,"resolution":"8","location":"assets","locale":"","width":1412,"height":840},"screenshot-9.jpg":{"filename":"screenshot-9.jpg","revision":3702747,"resolution":"9","location":"assets","locale":"","width":1456,"height":838}},"screenshots":{"1":"The VerifiedReply home screen. How many requests have gone out, how many replies have come back, and how many are waiting for somebody to decide about them.","2":"Settings. The four checks say whether the scheduled jobs are running, whether review requests are set up, whether the verification service can be reached, and whether it accepts this site. Under them is the slug that decides the address replies come back to.","3":"Every reply that has arrived, with the order it answers and what was decided about it. Nothing publishes on its own. Each one waits for a person.","4":"Further down the same list. Two published reviews show why the VerifiedReply mark was withheld from them, one for a failed wording check and one for a failed signature check. The plugin can withhold its own mark. It can never grant one.","5":"Deciding about a single reply. The customer's words are shown as they were typed, the rating is the one they stated themselves, and the choice is to publish, leave it, or not publish with a reason. There is no rating box to fill in and no way to reword what the customer wrote.","6":"Review request emails. Write as many as you like, including a different one per product category so a customer is asked about what they actually bought. Free, and no account is needed.","7":"Scheduling a request. The order status that starts the clock, how long to wait, an age limit so old orders are left alone, and the product categories it covers. All of the sending and scheduling is free, unlimited and works out of the box.","8":"WooCommerce's own Reviews screen, with a VerifiedReply column showing which reviews carry the mark and which had it withheld.","9":"A product page. Two replies carry the VerifiedReply mark and the third does not, because its wording check failed. These are ordinary WooCommerce reviews and your theme styles them as it already does.","10":"The verification page a shopper reaches from the mark. It is served by the service rather than by the shop, so the shop being checked is not the one answering for itself."}},"plugin_section":[],"plugin_tags":[5431,143213,247950,125872,286],"plugin_category":[45,53],"plugin_contributors":[281058],"plugin_business_model":[],"class_list":["post-366262","plugin","type-plugin","status-publish","hentry","plugin_tags-product-reviews","plugin_tags-review-reminder","plugin_tags-review-requests","plugin_tags-verified-reviews","plugin_tags-woocommerce","plugin_category-ecommerce","plugin_category-ratings-and-reviews","plugin_contributors-joe08","plugin_committers-joe08"],"banners":{"banner":"https:\/\/ps.w.org\/verifiedreply\/assets\/banner-772x250.png?rev=3702775","banner_2x":"https:\/\/ps.w.org\/verifiedreply\/assets\/banner-1544x500.png?rev=3702775","banner_rtl":false,"banner_2x_rtl":false},"icons":{"svg":"https:\/\/ps.w.org\/verifiedreply\/assets\/icon.svg?rev=3703371","icon":"https:\/\/ps.w.org\/verifiedreply\/assets\/icon.svg?rev=3703371","icon_2x":false,"generated":false},"screenshots":[{"src":"https:\/\/ps.w.org\/verifiedreply\/assets\/screenshot-1.jpg?rev=3702747","caption":"The VerifiedReply home screen. How many requests have gone out, how many replies have come back, and how many are waiting for somebody to decide about them."},{"src":"https:\/\/ps.w.org\/verifiedreply\/assets\/screenshot-2.jpg?rev=3702747","caption":"Settings. The four checks say whether the scheduled jobs are running, whether review requests are set up, whether the verification service can be reached, and whether it accepts this site. Under them is the slug that decides the address replies come back to."},{"src":"https:\/\/ps.w.org\/verifiedreply\/assets\/screenshot-3.jpg?rev=3702747","caption":"Every reply that has arrived, with the order it answers and what was decided about it. Nothing publishes on its own. Each one waits for a person."},{"src":"https:\/\/ps.w.org\/verifiedreply\/assets\/screenshot-4.jpg?rev=3702747","caption":"Further down the same list. Two published reviews show why the VerifiedReply mark was withheld from them, one for a failed wording check and one for a failed signature check. The plugin can withhold its own mark. It can never grant one."},{"src":"https:\/\/ps.w.org\/verifiedreply\/assets\/screenshot-5.jpg?rev=3702747","caption":"Deciding about a single reply. The customer's words are shown as they were typed, the rating is the one they stated themselves, and the choice is to publish, leave it, or not publish with a reason. There is no rating box to fill in and no way to reword what the customer wrote."},{"src":"https:\/\/ps.w.org\/verifiedreply\/assets\/screenshot-6.jpg?rev=3702747","caption":"Review request emails. Write as many as you like, including a different one per product category so a customer is asked about what they actually bought. Free, and no account is needed."},{"src":"https:\/\/ps.w.org\/verifiedreply\/assets\/screenshot-7.jpg?rev=3702747","caption":"Scheduling a request. The order status that starts the clock, how long to wait, an age limit so old orders are left alone, and the product categories it covers. All of the sending and scheduling is free, unlimited and works out of the box."},{"src":"https:\/\/ps.w.org\/verifiedreply\/assets\/screenshot-8.jpg?rev=3702747","caption":"WooCommerce's own Reviews screen, with a VerifiedReply column showing which reviews carry the mark and which had it withheld."},{"src":"https:\/\/ps.w.org\/verifiedreply\/assets\/screenshot-9.jpg?rev=3702747","caption":"A product page. Two replies carry the VerifiedReply mark and the third does not, because its wording check failed. These are ordinary WooCommerce reviews and your theme styles them as it already does."},{"src":"https:\/\/ps.w.org\/verifiedreply\/assets\/screenshot-10.jpg?rev=3702747","caption":"The verification page a shopper reaches from the mark. It is served by the service rather than by the shop, so the shop being checked is not the one answering for itself."}],"raw_content":"\n
More customers leave reviews when they can just hit reply.<\/strong><\/p>\n\n No account, login or app. Your customer replies to a review request email the way they would to anybody. VerifiedReply turns their reply into a review on your product page, with a link anyone can click to prove it is real.<\/p>\n\n Watch what VerifiedReply is in one minute<\/a>.<\/p>\n\n Asking customers for reviews is tricky, and WooCommerce does not make it easy. Five things silently cost you sales:<\/p>\n\n Since April 2025 the DMCC Act has made fake reviews illegal in the UK, and the duty reaches the customer reviews on your own product pages. Quoting a review accurately matters more than it did. The law on fake reviews<\/a>.<\/p>\n\n Every published review links to its verification page. A shopper can follow it and see when the reply arrived, which email provider signed it, and if the words on your page still match it. How VerifiedReply works<\/a>.<\/p>\n\n The review request emails work the moment you activate the plugin. No account, no sign-up and no trial, and no limit on how many you send. On its own it is a complete WooCommerce review reminder.<\/p>\n\n Without an account the replies come back to your shop's normal inbox and nothing leaves your site.<\/p>\n\n Connect an account and replies come to us instead of your inbox. We check each one and send it back to your site for somebody to approve.<\/p>\n\n Your reviews are WooCommerce reviews in your own database. Your theme marks them up as it already does, which is what makes them eligible for star ratings in Google. They stay on your product pages if you stop paying.<\/p>\n\n WooCommerce is required. The plugin will not activate without it.<\/p>\n\n On a review platform your customer has to make an account before they can say anything. The review is usually about your company rather than the product, it lives on their system, and it stays with them if you leave. With VerifiedReply the customer hits reply, the review is about the product they bought, and it stays on your own site.<\/p>\n\n Judge.me<\/strong> closed its WooCommerce plugin in August 2025 and now supports Shopify only. VerifiedReply is built for WooCommerce. VerifiedReply compared with Judge.me<\/a><\/p>\n\n Customer Reviews for WooCommerce (CusRev)<\/strong> is free and stores reviews in your own database, and so do we. What we add is somebody other than the shop who can vouch for each review. VerifiedReply compared with CusRev<\/a><\/p>\n\n Trustpilot<\/strong> rates your company and holds the reviews on its own site. VerifiedReply puts a review of the product on that product's page, on your own site. VerifiedReply compared with Trustpilot<\/a><\/p>\n\n Feefo<\/strong> lets only the customers it invites from your order list review you. VerifiedReply keeps the email your customer actually sent, so anyone can check the published review against it. VerifiedReply compared with Feefo<\/a><\/p>\n\n Reviews.io<\/strong> shows company and product reviews through its widgets and charges for the invitations you send. Sending review requests with VerifiedReply is free. VerifiedReply compared with Reviews.io<\/a><\/p>\n\n Yotpo<\/strong> is a marketing suite with reviews inside, priced on order volume. VerifiedReply does one thing: reviews by email reply, written into WooCommerce as ordinary reviews. VerifiedReply compared with Yotpo<\/a><\/p>\n\n Trusted Shops<\/strong> sells an audited trustmark, buyer protection and German legal cover as well as reviews. We only do reviews, and if you sell into Germany you probably want their seal. VerifiedReply compared with Trusted Shops<\/a><\/p>\n\n Google Reviews<\/strong> are about your business and live on Google. VerifiedReply collects reviews of the product somebody bought, on your own product pages. Most shops want both. VerifiedReply compared with Google Reviews<\/a><\/p>\n\n Reviewbird<\/strong> is a review platform for WooCommerce that keeps reviews on its own servers and shows them through a widget. VerifiedReply publishes ordinary WooCommerce reviews and keeps the email behind each one. VerifiedReply compared with Reviewbird<\/a><\/p>\n\n Every plan includes unlimited review requests. Plans change how many replies we verify for you each month: two free, ten for \u00a312, a hundred for \u00a340 and five hundred for \u00a3120, before tax. Every new account gets unlimited replies for its first 7 days. No contract. Move up, move down or stop at any time.<\/p>\n\n Replies past your allowance are still collected and checked. They come through when you move up, oldest first. See the plans<\/a>.<\/p>\n\n VerifiedReply is a service operated at https:\/\/verifiedreply.io. If you never connect an account, nothing in this section applies to you except the first paragraph, and only if you press the button it describes.<\/p>\n\n When you press Request a VerifiedReply Account, and never otherwise.<\/strong> The site address, the plugin version, the WooCommerce version, the WordPress version, and the same self-check figures shown on the screen you press it from: whether Action Scheduler is draining, how many review requests are published, whether the service addresses are set, whether credentials are present, whether replies are waiting, and the site timezone. Nothing is sent until somebody with permission to manage WooCommerce presses that button.<\/strong> The plugin schedules nothing and sends nothing on its own, so a site that never presses it is never heard from. It carries no account name and no key, and nothing about your customers, your orders or your reviews. You may press it as often as you like.<\/p>\n\n Your customers' replies go to VerifiedReply, not to you.<\/strong> The review request email your shop sends carries a Reply-To address at verifiedreply.io. When your customer replies, their message is delivered to VerifiedReply rather than to your shop. VerifiedReply keeps that message in full, indefinitely, because the message itself is the evidence behind the verification page. The reply is never published by the service.<\/p>\n\n When a review request is sent.<\/strong> Your account name, the WooCommerce order ID, and the customer's email address, name and company as held on that order.<\/p>\n\n When a review is published, edited or taken down.<\/strong> Your account name, the published review text, the reviewer's first name as it appears on the review, the product name, the address of the review on your site, an order reference, the time of publication, and internal identifiers for the reply and the comment. The star rating is not sent.<\/p>\n\n When a reply that came with photographs is opened or published.<\/strong> Your account name, the service's own reference for that reply, and which part of the message the picture is, so the service can send that one picture back. It is asked for once to show you a picture on the screen where you decide, and again for each picture you tick when you publish. Nothing about your customers, your orders or your reviews goes with it, and a picture you do not tick is never asked for. Once a photograph is published it is a file in your own media library like any other, served by your own site.<\/p>\n\n Once a day.<\/strong> Your account name and the version of this plugin. Nothing about your customers, your orders or your reviews. The service answers with two yes or no flags: whether it is still vouching for your shop, and whether it is holding replies that have not reached you yet.<\/p>\n\n When you connect the site.<\/strong> A one-time enrolment code, your site address, the address of this plugin's inbound route, and a signing secret this site generates for itself.<\/p>\n\n Everything above goes over HTTPS to verifiedreply.io and nowhere else. Nothing is sent to any other third party, and no third-party script is loaded on your site or your customers'. Every request carrying your account's data is signed with a key held only by your site and the service. The enrolment exchange is not signed, because at that point your site has no key to sign with. The install ping is not signed either, and carries no account name or key.<\/p>\n\n If you connect an account, you are then using the VerifiedReply service, which is governed by its own terms and privacy statement:<\/p>\n\n The review request emails work as soon as you install the plugin, free and with no limit on how many you send. An account is only needed for the replies.<\/p>\n\n That is enough to start asking. Replies come back to the address your shop already sends from.<\/p>\n\n To have those replies verified and published as reviews:<\/p>\n\n From then on replies arrive on the Replies screen instead of your inbox. Each one waits for somebody to approve it before it is published.<\/p>\n\n\n Yes, and it is not a trial. Writing review requests, scheduling them, a different request per product category, catching up on past orders and sending as many as you like are all free, and stay free.<\/p>\n\n The VerifiedReply service is what verifies replies and hosts the verification pages. Its free plan covers two verified replies a month. You never have to connect it.<\/p><\/dd>\n No. Review requests work on their own and the replies come back to your normal inbox. An account is only for collecting the replies, publishing them as reviews, and the verification page each review links to. Until you connect one, nothing is sent to us.<\/p><\/dd>\n No. Every reply waits until somebody approves it. Choosing what to publish is allowed. Rewording is not, and the plugin gives you no way to do it.<\/p><\/dd>\n No. They hit reply and write what they want to say. There is nothing to click, nothing to sign into and no app.<\/p><\/dd>\n Yes. Anything they attach to their reply is shown on the screen where you approve it. JPEG, PNG, GIF and WebP can be published. Each picture has its own box, the boxes start empty, and nothing is published unless you tick it. A published photograph goes into your own media library, and you can delete it from the review later.<\/p>\n\n The verification page is about the words. It does not claim a photograph is verified.<\/p><\/dd>\n The plugin publishes ordinary WooCommerce reviews and adds no markup of its own, so search engines read whatever your theme already marks up. Valid markup makes a product page eligible for star ratings. Google decides when to show them.<\/p><\/dd>\n The DMCC Act bans publishing reviews in a way that misleads about what customers said. VerifiedReply never rewords, merges or re-attributes a review. Shortening is marked, disclosed and reversible, and the original email is kept, so you can show where every review came from. It is not legal advice.<\/p><\/dd>\n You drop to the free plan and carry on. Review requests are unaffected. Published reviews stay on your site and their verification pages keep working.<\/p><\/dd>\n It sends one review request per order, on the schedule you set, and nothing else. Every request says plainly that a reply may be published as a review and how to object. That wording is a field on your own request email and you can edit it.<\/p><\/dd>\nWhy it matters<\/h4>\n\n
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How it works<\/h4>\n\n
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Free and unlimited review requests<\/h4>\n\n
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What a VerifiedReply account adds<\/h4>\n\n
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Compared with review platforms<\/h4>\n\n
What it costs<\/h4>\n\n
What leaves your site, and when<\/h4>\n\n
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Is the plugin free?<\/h3><\/dt>\n
Do I need an account with VerifiedReply?<\/h3><\/dt>\n
Do I have to publish every reply?<\/h3><\/dt>\n
Does the customer have to do anything differently?<\/h3><\/dt>\n
Can customers add photos to their review?<\/h3><\/dt>\n
Will star ratings show in Google?<\/h3><\/dt>\n
Does it help with the UK fake reviews law?<\/h3><\/dt>\n
What happens if I stop paying?<\/h3><\/dt>\n
Does it send anything to my customers without asking?<\/h3><\/dt>\n
Can my agency set it up for me?<\/h3><\/dt>\n